Refund and Return Policy – Effective Date: August 18, 2025

At ICENOVAS, your satisfaction is our highest priority. We are dedicated to delivering luxury men’s watches that reflect exceptional craftsmanship, timeless style, and uncompromising quality. This Refund and Return Policy outlines the terms and conditions for refunds, exchanges, and returns when shopping with us at https://bunitopin.com or at our showroom in the United Kingdom.

1. Eligibility for Returns

You may request a return or exchange if the following conditions are met:

  • The item is defective, damaged, or incorrect upon delivery.
  • The product is unused, unworn, and returned in its original packaging with all tags, manuals, and warranty cards intact.
  • The return request is made within 14 days of receiving your order.

2. Non-Returnable Items

For safety, authenticity, and hygiene reasons, the following items cannot be returned:

  • Watches that show signs of wear or resizing.
  • Customized, engraved, or special-order timepieces.
  • Products returned without original packaging or proof of purchase.

3. Refunds

Approved refunds will be issued to the original payment method within 7–10 business days after the returned item has been inspected and approved by our quality team. Shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

If you would like to exchange your watch for another model of equal or greater value, please specify your request when contacting us. Any price differences must be settled before the new item is shipped.

5. Return Process

To initiate a return or refund, please contact us with your order number, proof of purchase, and reason for return:

  • 📞 Phone: 079 4890 3270
  • 📧 Email: info@bunitopin.com

Once your request is approved, we will provide detailed instructions for returning your item safely.

6. Shipping Costs for Returns

Customers are responsible for return shipping fees unless the product is defective, damaged, or incorrect. We recommend using a tracked and insured courier service to ensure the safe return of your luxury timepiece.

7. Damaged or Defective Products

If your watch arrives damaged or defective, please contact us within 48 hours of receipt, along with photos or videos. We will prioritize resolving the issue promptly, either through a replacement or refund.

8. Warranty

All ICENOVAS watches are covered by our official warranty. Issues covered under warranty may not require a return but will be serviced according to our warranty policy.

9. Final Sale Items

Discounted or clearance items marked as “Final Sale” are not eligible for returns, refunds, or exchanges.

10. Contact Information

If you have questions about our Refund and Return Policy, please contact us directly:

  • Business Name: ICENOVAS
  • Address: 2795 Culver Ave, Dayton, United Kingdom
  • Phone: 079 4890 3270
  • Email: info@bunitopin.com
  • Website: https://bunitopin.com

By purchasing from ICENOVAS, you agree to this Refund and Return Policy. We are committed to ensuring every client enjoys a seamless shopping experience when selecting a timepiece that defines sophistication and timeless style.